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I am using Firefox 78, so my answer is referred to that version, i think in Firefox 72 should be the same. BTW: why Firefox 72? The last version of release channel is 78.0.2, and the last version of esr channel is Firefox 68.10.0. 1.Your MacType profile must contain DirectWrite=1.

1. Firefox 72.0.2
2. Firefox 72 Issue
3. Mozilla Firefox 72 Download
4. Firefox 72.0 Download

This article describes how to troubleshoot problems connecting to websites that start immediately after updating Firefox to a new version.

• Follow the instructions in this article if you can connect to websites using another browser (such as Internet ExplorerSafariEpiphany), but not in Firefox. If no browsers can load websites, see Firefox and other browsers can't load websites.
• For troubleshooting connection problems unrelated to updating Firefox, see Firefox can't load websites but other browsers can.

If you were able to load websites until you updated Firefox, your Internet security software (including firewalls, antivirus programs, anti-spyware programs, and more) is likely preventing Firefox from connecting to the Internet.

This problem occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted.

1. Safe Mode is a special Firefox mode that can be used to troubleshoot and fix problems. When you start Firefox in Safe Mode, it temporarily disables add-ons (extensions and themes), turns off hardware acceleration and certain other features, and ignores some customizations (see below to learn more).Comparing Firefox's behavior in normal mode to its behavior in Safe Mode may help pinpoint.
2. Mozilla Firefox 72 is a fast, secure and easy to use web browser. As it is powered by a new Quantum engine, Firefox has doubled its speed. And the result of that is the new generation of Web discovery - a more intuitive and useful browser. Firefox 72 is a lean, mean browsing machine.
3. Restart your computer. Sometimes problems can be fixed by simply restarting your computer.

To allow Firefox to connect to the Internet again:

1. Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
2. Remove Firefox from your program's list of trusted or recognized programs, then add it back. For detailed instructions, see Configure firewalls so that Firefox can access the Internet.

Most problems with Firefox can be fixed by following the troubleshooting methods described below. Try these steps in order. If one doesn't work, move on to the next one. If you need extra help with any of this, we have a community of volunteers standing by.

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• 7Other solutions

Sometimes problems can be fixed by simply restarting your computer and then starting Firefox again.

Many problems with loading web pages can be resolved by clearing Firefox's cookies and cache:

1. Click the Library button on your toolbar. (If you don't see it there, click the menu button then click Library.) Click and select .
2. In the Time Range to clear: drop-down, select Everything.
3. Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
4. Click .

Firefox Safe Mode is a troubleshooting mode that disables extensions, uses the default theme, turns off hardware acceleration and uses default toolbar settings, among other changes (see this article for details). To start Firefox in Safe Mode:

Firefox 72.0.2

1. Click the menu button , click Help and select Restart with Add-ons Disabled…. Firefox will start up with the Firefox Safe Mode dialog.
   Note: You can also start Firefox in Safe Mode by holding down the shift key while starting Firefox.holding down the option key while starting Firefox.quitting Firefox and then going to your Terminal and running: firefox -safe-mode
   You may need to specify the Firefox installation path (e.g. /usr/lib/firefox)
2. In the Firefox Safe Mode dialog, click .
3. Check whether your problem is still happening while in Safe Mode.

• If the problem still happens in Safe Mode, go on to step 4.
• If the problem does not happen in Safe Mode, see Turn content blocking off on individual sitesWhat to do if a site seems broken, if certain websites only work correctly while in Firefox Safe Mode. For other issues, follow these instructions to troubleshoot extensions, themes and hardware acceleration.

Some Firefox issues can be caused by a problem with one of the Firefox program files. Follow these steps to completely remove and reinstall Firefox. This process will not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.

1. Download and save the installer for the latest official version of Firefox from mozilla.org.
2. Exit Firefox (if open): Click the Firefox menu and select Exit.Click the Firefox menu at the top of the screen and select Quit Firefox.Click the Firefox menu and select Quit.
3. You may want to make a note of the Mozilla Firefox program folder location (right-click the Firefox desktop icon, select Properties from the context menu and click the Shortcut tab) since there may be leftover files and folders after you uninstall Firefox that should be removed for a clean reinstall.
4. Uninstall Firefox from your computer.
5. Delete the Firefox program folder, which is normally found in one of these locations by default:
   • C:Program FilesMozilla Firefox
   • C:Program Files (x86)Mozilla Firefox
6. Reinstall Firefox using the installer you downloaded earlier - see How to download and install Firefox on Windows for instructions.

1. Download the latest official version of Firefox from mozilla.org.
2. Quit Firefox: Click the Firefox menu and select Exit.Click the Firefox menu at the top of the screen and select Quit Firefox.Click the Firefox menu and select Quit.
3. Uninstall Firefox from your computer by opening the Applications folder in the Finder and dragging the Firefox application to the Trash.
4. Reinstall Firefox - see How to download and install Firefox on Mac for instructions.

1. Download the latest official version of Firefox from mozilla.org.
2. Quit Firefox: Click the Firefox menu and select Exit.Click the Firefox menu at the top of the screen and select Quit Firefox.Click the Firefox menu and select Quit.
3. Uninstall Firefox - If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux for details. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory to uninstall Firefox.
4. Reinstall Firefox - see Install Firefox on Linux for instructions.

Now start Firefox and check to see if your problem has been fixed. If it hasn't, continue with the next troubleshooting method.

Firefox 72 Issue

The Refresh Firefox feature can fix many issues by restoring your Firefox profile to its default state while saving your essential information.

1. Click this Refresh Firefox button directly, if you are viewing this page in Firefox. This won't work if you are using a different browser or a mobile device.
   • You can also find a Refresh Firefox button at the top of the Firefox about:supportTroubleshooting Information page.
2. To continue, click in the confirmation window that opens.
3. Firefox will close to refresh itself. When finished, a window will list your imported information. Click and Firefox will open.

Sometimes files in your Firefox profile folder that correspond to the essential information that a Firefox Refresh doesn't remove (such as bookmarks and browsing history) may be causing the issue. You can create a new, additional profile which will not contain any of your old Firefox data. See the Profile Manager - Create, remove, or switch Firefox profiles article for instructions.

If you've tried all of these troubleshooting methods and you're still having problems, here are some other solutions you can try:

Check browser internals

The Firefox Task Manager (about:performance page) lets you see what tabs or extensions are slowing down Firefox. Telemetry Data shared with Mozilla (about:telemetry page) contains detailed data about performance, hardware, usage and customization. The Troubleshooting Information page (about:support page) includes other about: page links and troubleshooting resources. (For a list of all about: pages, enter about:about in the address bar.)

Troubleshoot the Flash plugin

See Flash Plugin - Keep it up to date and troubleshoot problems.

Check for conflicts with your Internet security software

Mozilla Firefox 72 Download

Some Internet security software (including antivirus, antispyware, and firewall programs) can cause problems with Firefox including blocking it from opening websites, crashes, and more. Often you can open the program's settings, remove Firefox from its list of allowed or trusted programs and it will be re-detected and things should start working again. If your program is listed at the Configure firewalls so that Firefox can access the Internet article, you can get specific instructions for how to properly reconfigure it.

Check for malware

Malware (short for 'malicious software') can cause problems with Firefox. Periodically, you should scan your system for viruses, spyware, or other malware. For more information, see Troubleshoot Firefox issues caused by malware.

Firefox 72.0 Download

Based on information from Standard diagnostic - Firefox (mozillaZine KB)